An introductory academic course for the whole GBS concentration focusing on general introduction of all the aspects of GBS operations with special emphasis on the Kraków/Poland context. The course is co-taught by UEK’s faculty members and representatives of the partner companies. Students will have a chance to learn systematic understanding of the GBS sector – its functions, tasks and unique features. The content of the course is based on cases from the partner companies and students are exposed to real-life examples and hands-on approach.